Support

Answers to the most common questions. Can't find what you need? Email us and we'll help.

How do I unlock Premium with my license key?

In the app, go to Account → Enter License Key… and paste the key from your purchase email.

How many Macs does a licence cover?

Solo covers one Mac, Family covers three. You can move a licence to a different Mac when you replace or reinstall one, a few times a month.

I lost my license key — how do I get it back?

Go to the Account page and enter the email you bought with. If there's a licence on file, we'll email you a fresh key.

Is there a download limit on the free tier?

No. Downloads are unlimited on every site — YouTube and the Web Video tab (Twitter/X, Instagram, TikTok, Vimeo, Reddit, etc.) alike — at every tier. What the free tier caps is the output file — 720p, MP4, no subtitles — and the batch queue, which is Premium. Premium unlocks 4K/8K, MKV and WebM, a codec preference, subtitles, and queueing.

A site asks me to sign in (YouTube bot check, Vimeo, private videos) — what do I do?

Provide cookies from a signed-in browser: in the app, use the Cookies dropdown and select your browser. On macOS, Terminal (or the app) needs Full Disk Access to read browser cookies — enable it under System Settings → Privacy & Security → Full Disk Access.

macOS says the app "is damaged" or can't verify the developer

Make sure you downloaded the latest version from getyaniko.com — every release is signed and notarized by Apple, so this shouldn't happen. If you downloaded an older copy, delete it and get the current version from the site.

Where are my downloaded files saved?

By default, to your Downloads folder. You can change this any time with the "Browse…" button next to "Save to" in the app.

Does Yaniko store my payment information?

No. Payments are handled entirely by Stripe — we never see or store your card details. See our Privacy Policy for details.

Can I get a refund?

Yes. Ask within 14 days of your purchase and we refund you, no questions asked — write to support@getyaniko.com. Separately, and for two years, you keep the legal guarantee that the app works as described: if it doesn't and we can't put it right, you are entitled to a refund under Belgian law. A refund ends the licence; the free tier keeps working.

How do I get the latest version?

The app checks for updates automatically and will prompt you when a new version is available. You can also check manually any time via Account → Check for Updates…, or just download the latest DMG from the homepage.

Still need help?

Email us at support@getyaniko.com and we'll get back to you.